Shipping & Returns

Shipping



Holiday Shipping
Our online dispatch team will be having a well deserved break from Friday 22nd December until Friday 5th January 2024.

Any orders placed between these dates will be dispatched upon the return.

If you require any returns or refunds during this time, these will be processed from Wednesday 10th January 2024. 

Questions?
If you have any questions about current orders, please contact us through our live chat or at shop@rembrandt.co.nz

 

All orders are dispatched from our distribution centre in Wellington, New Zealand.

 

Location

Delivery Time

Order value

Shipping Fees

New Zealand

1-5 business days

all orders

free

Australia

2-7 business days

orders over $200 AUD

free

orders under $200 AUD

$20

 

 

Returns

Wrong size? Not quite what you wanted? No worries. You can return your garment(s) up to 30 days from the date you receive your order. To return your product, email your request to shop@rembrandt.co.nz

Any garments returned for exchange or refund are returned at the purchaser's expense. That is, the customer pays for the courier or postage back to Rembrandt. Rembrandt will cover the cost of sending replacement items to the original purchaser. Rembrandt cannot refund courier costs unless the item is faulty.


We highly recommend using postage tracking on your returned parcel as we cannot refund or exchange items that go missing in the post.

 

 

Return Eligibility

Our policy lasts 30 days. If 30 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return:

  • Item(s) need to be returned within 30 days of received order
  • Unworn and unused with the original tags still attached
  • In it's original condition with tags and packaging. This excludes garments that are altered as they are no longer in original condition.
  • Include proof of purchase with your return – this would be your return form which is requested through shop@rembrandt.co.nz
  • If you would like a return, please email shop@rembrandt.co.nz to request your return form

Gift cards are exempt from being returned or refunded.

 

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.

 

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shop@rembrandt.co.nz

 

 

Exchanges & damaged goods (if applicable)

We only replace items if they are defective, damaged, or if the size is incorrect.

To process an exchange, email your request to shop@rembrandt.co.nz

The time it may take your exchanged product to reach you may vary depending on your location.