Shipping & Returns

If you have any questions about current orders, please contact us through our online chat or at shop@rembrandt.co.nz

All orders are dispatched from our distribution center in Wellington, New Zealand.

Shipping

Delivery time
2-7 business days

Order value & Shipping fees
Free shipping on orders over $200 AUD
$20 shipping on orders under $200 AUD

Delivery time
3-10 business days

Order value
All orders

Shipping fees
$100 NZD

International Orders

For orders outside of New Zealand, import duties, taxes, and brokerage fees are not included in the product price or shipping cost. These charges may be collected upon delivery by the carrier and are the sole responsibility of the recipient.

Customs policies vary by country, we recommend contacting your local customs office for more information on potential charges.

Returns In-store & Online

Wrong size? Not quite what you wanted? No worries. You can return your garment(s) up to 30 days from the date you receive your order.

To return your product, email your request to shop@rembrandt.co.nz

We highly recommend using the provided postage tracking on your returned parcel as we cannot refund or exchange items that go missing in the post.

Our policy lasts 30 days. If 30 days have gone by since you have received your order, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return:

Item(s) need to be returned within 30 days of received order
Items must be unworn and unused with the original tags still attached.
Excludes items that have been altered as they are no longer in its original condition.
Excludes items that have been ordered specially from an external supplier.
Include proof of purchase with your return.
Gift cards are exempt from being returned or refunded.
Underwear and face masks are exempt from being returned or refunded due to hygiene reasons.
Fragrances are exempt from being returned or refunded.

If you would like a return or arrange an exchange, please email shop@rembrandt.co.nz to request your return form and courier label.

Gift cards are exempt from being returned or refunded.

Underwear and face masks are exempt from being returned or refunded due to hygiene reasons.

Fragrances are exempt from being returned or refunded.

Exchanges

To arrange an exchange, please email our team at shop@rembrandt.co.nz with your order number and the item you’d like to exchange to instead.

We’ll guide you through the next steps, including your courier label, return form and replacement.

Once your original item has been returned and approved, we will send out your replacement.

If your new item is of a higher value, you will be required to pay the difference.

If it is of a lower value, a refund will be issued for the difference once your return has been received.

Delivery timeframes for your exchanged item will vary depending on your location.

You’re welcome to exchange your online order at any Rembrandt New Zealand stores.

Please bring your item along with your proof of purchase. Our team will help you find the right fit and process your exchange.

If there is a price difference, this will be settled in-store or by our team.

If you’re unsure about sizing or would like help choosing an alternative, our team is always happy to help.

Refunds

To arrange a refund, please email our team at shop@rembrandt.co.nz with your order number and the reason for return.

We’ll guide you through the next steps, including your courier label and return form.

Once your return is received, inspected, and approved, your refund will be processed back to your original method of payment. A credit will be applied within 10 working days of approval.

You will receive a refund notification email once this has been processed.

We will provide instructions on how to return your item once your request has been approved.

Please ensure your return includes all required documentation to avoid delays.

You’re welcome to return your online order to any Rembrandt New Zealand store.

Please bring your item along with proof of purchase, as this is required for our team to confirm and accept your return. Without proof of purchase, we may not be able to process your return.

Our store team will assist with lodging your return and sending it through to Head Office for processing.

Please note, refunds are not processed in-store. All refunds are completed by our Head Office team once the item has been received and approved. Any approved refund will be issued back to your original method of payment.

Late or Missing Refunds

If you haven’t received your refund yet, please allow up to 10 working days from the date your return is approved for the refund to be processed back to your original method of payment.

Before getting in touch, we recommend checking your bank account again to confirm whether the refund has been received.

If your refund is not yet visible:

If you paid by credit card, please contact your card provider, as it can take additional time for refunds to appear on your statement.

You may also wish to contact your bank, as processing times can vary depending on your provider.

If you have completed the steps above and your refund is still not showing, please contact our team at shop@rembrandt.co.nz and we will assist further.

Damaged or Faulty Items

We take care to ensure every garment meets our standards. If your item arrives damaged or faulty, we’ll work with you to put things right.

We offer replacements for items that are defective, damaged, or incorrect.

If you believe your item is damaged or faulty, please contact our team at shop@rembrandt.co.nz as soon as possible.

To help us assess your request, please include:

Your order number
A brief description of the issue
Clear photos of the item

Once we’ve received your request, our team will review the item and confirm the next steps.

Where approved, we will arrange a replacement or exchange for the same item, subject to availability. If a replacement is not available, we will offer an alternative solution.

All items must be returned and assessed before a resolution is confirmed.

You’re welcome to bring your item into any Rembrandt New Zealand store for assistance.

Please ensure you bring proof of purchase, as this is required for our team to confirm your order. The store will help lodge the issue and send it through to Head Office for assessment.

Please note, assessments and any approved replacements or refunds are completed by our Head Office team.