Terms and Condtions
If you have any questions, our team is always here to help. Otherwise, feel free to explore the details below and shop with confidence.
Terms and Condtions
Offers & Bundles
Buy 3 items, save $70
- Applies to items over $100
- Cannot be used in conjunction with any other offer
- Excludes suits, suit separates and/or any item under $100
- All items must be purchased at full price
- Includes selected Ben Sherman
- Excludes outlet stores
- Discount automatically applied at checkout
Blazer Package - buy a blazer, pants & shirt, save $120
- Blazer can be swapped to any overcoat
- Pants refer to tailored trousers, jeans, and chinos
- Does not include suits or suit separates
- Not in conjunction with any other offer
- All items must be purchased at full price
- Excludes outlet store
- Discount automatically applied at checkout
Socks, buy 3, save $20
- Applies to full price socks
- Not in conjunction with any other offer
- Excludes outlet stores
- Must have 3 or more socks in your cart for the offer to apply
- Discount automatically applied at checkout
Buy 1 pants & 1 shirt, save $50, Buy 2 pants & 2 shirts, save $120
- Not in conjunction with any other offer
- All items must be purchased at full price
- Applies to chinos, shorts, jeans, polos and shirts
- Excludes t-shirts and outlet stores
- Only available New Zealand in-store
Buy 2 suits, save $200
- Applies to full suits (includes suit separates)
- Cannot be used in conjunction with any other offer
- All items must be purchased at full price
- Excludes outlet stores
- Only available in-store
Vouchers
Gift Vouchers
- Redeemable online only
- Voucher cannot be redeemed for cash
- Voucher expires 24 months from date of purchase
- Lost or stolen vouchers will not be replaced unless proof of purchase can be provided
- Separate email with voucher number is emailed through after the confirmation email. Please check your junk folder.
Online Welcome Voucher
- Please check your spam folder if you have not received your code
- Only available to new email signups online, excludes in-store signups
- Available on Rembrandt online store only
- Minimum purchase of $150
- Limit of 1 use, one per customer
- Applies to full priced items only
- Not in conjunction with any other offer
- Voucher number expires 12 months after issued, unless otherwise stated
- Cannot be used on Gift Vouchers or sale items
- Excludes physical stores and Australia stores
Welcome Back Voucher
- Available on Rembrandt online store only
- Minimum purchase of $200
- Limit of 1 use, one per customer
- Applies to full priced items only
- Not in conjunction with any other offer
- Voucher number expires 12 months after issued, unless otherwise stated
- Cannot be used on Gift Vouchers or sale items
- Excludes physical stores
WAIR Voucher
- Available on Rembrandt online store only
- Available for customers who have placed an online order and completed the WAIR Review form
- Limit of 1 use per customer
- Applies to full priced items only
- Not in conjunction with any other offer
- Cannot be used on Gift Vouchers or items on sale
- Voucher expires 12 months after issued
- Excludes physical stores
Returns In-store & Online
Policy
Wrong size? Not quite what you wanted? No worries. You can return your garment(s) up to 30 days from the date you receive your order.
To return your product, email your request to shop@rembrandt.co.nz
We highly recommend using the provided postage tracking on your returned parcel as we cannot refund or exchange items that go missing in the post.
Return Eligibility
Our policy lasts 30 days. If 30 days have gone by since you have received your order, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return:
- Item(s) need to be returned within 30 days of received order
- Items must be unworn and unused with the original tags still attached.
- Excludes items that have been altered as they are no longer in its original condition.
- Excludes items that have been ordered specially from an external supplier.
- Include proof of purchase with your return.
- Gift cards are exempt from being returned or refunded.
- Underwear and face masks are exempt from being returned or refunded due to hygiene reasons.
- Fragrances are exempt from being returned or refunded.
If you would like a return or arrange an exchange, please email shop@rembrandt.co.nz to request your return form and courier label.
Exemptions
Gift cards are exempt from being returned or refunded.
Underwear and face masks are exempt from being returned or refunded due to hygiene reasons.
Fragrances are exempt from being returned or refunded.
Hire Terms
Payment
Payment is required in full at the time the hire booking is made.
Changes to Hire Order
Changes to hire orders is usually possible subject to garment availability and the garment not having been shipped from the warehouse to the pickup store.
Alterations
Alterations to leg length or sleeve length based on measurements received will be completed prior to hire pick up.
There are no additional charges for alterations.
Garments are not to be altered by the hirer.
Cancellations
You can cancel your hire booking and receive a full refund up to 7 days before the pickup date. Cancellations less than 7 days from pickup date incur a 50% fee.
Returns
Return the suit by 1pm to one of our nationwide Rembrandt stores (or partner stores) within 2 working days of your event.
Late Return Fees
Late returns (ie 3 working days or more after the event) will incur a $40 a day fee.
Drycleaning
Rembrandt will take care of the drycleaning on return of your hire.
Damaged or lost garments
Garments lost, or damage beyond normal wear and tear will be charged to the hirer.
These charges are:
- Suit jacket $300 NZD
- Suit Trouser $150 NZD
- Waistcoat $150 NZD
- Shirt $100 NZD
- Tie $50 NZD
Personal Items
Rembrandt is not responsible or liable for any personal items returned with the hire garments. If you believe you have accidentally included personal items when returning the hire garments, please contact us with the relevant details. If we locate your personal items, we will return them to the store where you originally placed the hire order for collection.
Rent to Keep
It is not possible to buy a hire suit as it has been committed to the next person who hired that style/size.
Liability
Rembrandt is not liable if we fail to make the hire outfit available if it is because of an event beyond our control or something which is your fault.
Acceptance of Hire Terms and Conditions
Hirers will be asked to read and sign acceptance of our Hire Terms and Conditions when a hire order is placed.
Disclaimer
Agreement
You agree that your access to, and use of, this website is subject to these terms and conditions and all applicable laws, and is at your own risk. This website and its contents are provided to you on an "as is" basis. While we endeavour to supply accurate information on this site errors, faults and inaccuracies may occur and this website may not be complete and current at all times.
Rembrandt Suits Ltd makes no representations or warranties of any kind, express or implied as to the operation of this website or the information, content, materials or products included on this website, except as otherwise provided under the applicable laws.
Rembrandt Suits Ltd reserves the right to make changes to the content on this site at any time and without notice.
Prices stated for products on this website are Recommended Retail Prices (RRP). Individual stores selling Rembrandt or Wayward Heir products may price differently to those on this website.
The stock shown on this website is not necessarily available at all stores and stockists.
Copyright and Intellectual Property
Copyright and Intellectual Property
Rembrandt Suits Ltd, its suppliers, advertisers or third-party providers, own all copyright and other intellectual property on this site. Everything on this site, unless otherwise stated, is copyright.
We advise that you may not copy or display for redistribution to third parties, or for commercial purposes, any portion of this site without the express permission of Rembrandt Suits Ltd.